[admin]

WELCOME TO JCS!
We're very excited that you've decided to host with JCS! When your order was processed, an email was sent to you with account-specific information such as usernames and passwords. Use that email with the information here to get started.

Just in case you're really new to the Internet, you should know that everywhere you see blue text below is a link. Clicking the links will lead you to other pages, most with helpful information on getting your account ready to use.



ACCESSING YOUR SITE
You will usually access your website by going to http://www.YOUR_DOMAIN_NAME. However, until your domain name servers have been updated (see DNS section below) and propagate*, you will need to access your site by typing in http://SERVER_NAME/~USERNAME

* In basic terms, "progagate" just means that the information that says your domain is pointing to our servers needs to be spread throughout the Internet so people anywhere in the world can access your site. This process can be as fast as 6 hours or take as long as 72 hours.

If you ordered a new domain name, please note that it will not be registered until we receive your payment. In case you missed it, yes, we did state this on the order form. We, like all other Domain Registrars, have this policy in place because once a domain has been registered, it cannot be "unregistered" and refunded. Believe it or not, there are fraud artists out there who try to take advantage of people (yes, it's true! ) and we're trying to avoid that. Thanks for understanding.



CONTROL PANEL
Your control panel is where you setup email and FTP accounts, check website statistics, install any of our pre-installed scripts, create databases, and much, much more. It should all be fairly straight-forward, but just incase you get stuck on something, we have documentation available, and you can always contact us for help.

To access your control panel, go to http://YOUR_DOMAIN_NAME/cpanel (or if your domain name hasn't propagated yet, use http://SERVER_NAME/cpanel)



BILLING & INVOICES
Our secure billing system allows you to view and update your account information, access current or past invoices, and view all domains & packages you are using. To access it, please visit http://billing.jcshelpdesk.com or just click the "Billing Area Login" at the top of this page.



SUPPORT
JCS has dedicated jcshelpdesk.com to supporting our clients. Please use it to find answers to various common questions and access helpful Internet resources. You can also post any question you can't find an answer to and we'll respond as quickly as possible. ***You will need to create a login for yourself by clicking the "Register" link at the top of this page.*** It would be a good idea to do this now so you'll have the account created if/when you need help.

Our primary means of support is through this website. This allows us to easily monitor and update the status of your requests. If necessary, you may also email a support request directly to support@jcshelpdesk.com or accounting@jcomputersolutions.com (billing questions), send us an Instant Message, or call our toll-free phone number at 1-877-516-4889.

Important: After you register on this support site, be sure to subscribe to our "Announcements" forum by clicking the "Watch this forum for new topics" link on the right side of the page, just above the "Author" and "Views" columns. This will keep you up-to-date on important news and information you may need to know from time to time.



FTP & UPLOADING
An FTP account was automatically created for you when we setup your account. The login information is included in your "welcome" email, and your FTP address is simply your domain name. You can setup additional accounts as needed through your control panel.

You may upload files to your website anytime of the day, as often as needed. You may use an FTP program, the File Manager located inside your control panel, or a web publishing package such as Dreamweaver or MS Frontpage. (Though Frontpage is available, we do not recommend it for inexperienced users. The program has bugs and is unreliable. That said, you are welcome to use it and we'll help where we can if you run into problems.)

All website files need to be uploaded to the directory called "public_html". Only files in this directory can be seen on the web.

The full path to your web directory is:
/home/USERNAME/public_html

PLEASE NOTE: We have setup a temporary index.htm file in your account that displays an "under construction" message. Until you overwrite this file with your own, or delete it completely, the default message will continue to be displayed when someone accesses your site.

If you are in need of an FTP program, such as WS_FTP, try visiting one of the following sites to find a good variety.
http://www.download.com
http://www.tucows.com
http://www.nonags.com - all FREE software!



EMAIL
You should setup any email accounts you need through your control panel. Once done, you'll need to configure your email program to retrieve your messages. If you don't have an email program, or just don't like using them, you can always use Webmail.

For answers to many common email questions, including how to fight Spam, see our Email FAQ.

Once your email accounts are all setup and working, please make sure you update your billing account with your new email address if necessary! The email you used to open your account with us is what we have on record. That's where your future invoice emails will be sent. We won't know you've changed emails unless you update your account.



DNS
If you selected to update your domain's DNS yourself, you will need the information found at this link. If you have problems with this process, we are glad to do it for you at no charge. Please contact us.

If you are transferring your domain to JCS, the transfer request email has most likely already been sent out to your domain's administrative contact email address. You should receive it soon if you haven't already. Just follow the instructions inside. Before you do this, however, we recommend that you update your domain name servers to point to us. We say this because the transfer process may take a few days, and until it is complete you won't be able to change your DNS. If you update it before proceeding with the transfer, your website will be hosted on our servers that much faster. The transfer can then proceed as normal. If you need any help with this, just let us know.

If you opted to have us register a new domain with us, you do not need to worry about anything. We'll take care of it all for you.



REFERRAL PROGRAM
Get your hosting account for free! All you have to do is tell your family, friends, business associates (and anyone else you come in contact with!) about JCS. If one of the people you refer to us signs up for a hosting package, we'll add a credit to your account equal to 200% of their monthly charge! At that rate, it won't take long to get months of free hosting! Get all the details at http://www.jcshosting.ca/referral_program.htm

You were given a referral ID in your "welcome" email. If you do not have a referral ID yet, please ask us for one so you can start taking advantage of this great program!

We highly recommend placing a referral link to us on your website. You never know who will click through and sign up, and you'll get the credit without doing any work! You can even use these links in your email signature!

Your link to us should look something like one of these...
To our main website: http://www.jcshosting.ca/?aid=999
Directly to our order form: https://jcs-secure-server.com/order/orderwiz.php?aid=999

You can send people to any page on our website, just make sure you enter '?aid=999' at the end of the URL. (Be sure to replace '999' with your own referral ID. If you would like some assistance with this, please ask. We're happy to help!)

If you refer people by word-of-mouth, ask them to enter your name, comany name, or referral ID in the comments box on the order form so we know who sent them!



THANK YOU FOR YOUR BUSINESS!
Once you're setup and you've had a chance to become familiar with what we offer, please consider writing a review of our service. With your permission, we may use it on our testimonials page. We'll be sure to include a link back to your website if you wish. Please post your review in our "Reviews of JCS" forum or just email us. Thanks!!

We look forward to a long and successfull business relationship with you. Please contact us if you have any questions about your account.
_________________
JCS Support Team

For all your hosting & domain needs, visit http://www.jcshosting.ca

[scar1668]

Got the email for control panel login . But when clicking on it this is what I get , The webpage cannot be found ????????

[admin]

I think you missed this part in the above text...

[scar1668]

I tried doing that to ,still getting the found no page !

[admin]

Just tried calling you, but no answer.

I've verified this as working. Please note that there is a difference between domain name and server name. For your account, you need to go to http://charlie.jcshosting.ca/cpanel and then enter your username and password as found in your welcome email.
_________________
JCS Support Team

For all your hosting & domain needs, visit http://www.jcshosting.ca

[scar1668]

Thank You for your help ! got in